FAQ

FAQ

Frequently asked
questions

No problem! You can change the delivery address at any time by visiting the address update page in your profile.

If you are still having trouble, please contact us using the form on this page and we can update it for you. We are experts at hunting down and getting the correct address so that your loved one gets their package on time!

We ship your first care package within 1-3 business days of receiving your order.

Every care package sent after is shipped by the 7th of each month. Shipping usually takes anywhere from 3-5 business days.

You can track your order on our order tracking page.

No problem! You can change the delivery address at any time by visiting the address update page in your profile.

If you are still having trouble, please contact us using the red live help chat icon or the contact-us page and we can update it for you. We are experts at hunting down and getting the correct address so that your loved one gets their package on time!

If your loved one is not on campus or around for delivery, we can make changes to our delivery schedule so that it will properly be delivered! Just contact us using the live icon chat in corner of the site or email us at [email protected]

No problem! We are able to curate a special monthly care package with allergy and sensitivity needs in mind. Just enter in your students dietary needs in the dietary needs section at checkout and we will be sure to accommodate accordingly!

No problem! We are able to curate a special monthly care package with allergy and sensitivity needs in mind. Just enter in your students dietary needs in the dietary needs section at checkout and we will be sure to accommodate accordingly!

We ship your first care package within 1-3 business days of receiving your order.

Every care package sent after is shipped by the 7th of each month. Shipping usually takes anywhere from 3-5 business days.

You can track your order on our order tracking page.

Single Order

Single orders do not have any recurring payments. After your order is paid for, your student will get a care package the love and that’s it!

Subscription Order

You will be billed on the first of every month. If you would like to change your billing date. Please contact us at [email protected] and we can adjust it accordingly for you.

Still have
questions?